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Product Returns

Product Returns

We can’t refund payments on custom orders, but we want you to be happy. Please email us at info@hangupsjewelry.com and we’ll see what we can do. If the error occurs on our end, we are happy to refund your shipping fees.

You may return any non-custom piece for store credit, minus shipping costs. For store credit, your non-custom piece must be in its original condition and returned to us within 1 month of its purchase date. Please email us at info@hangupsjewelry.com or click on the return button to initiate your return.

We take great pride in our designs and products. If you have any questions, comments, or problems please use our Contact Us page and let us know.  We will answer any questions or do our best to make things right.

Carolyn and Kristi.